Last updated: November 2026
Not the one for you? You have 30 days from the day your order is delivered to request a return.
Eligibility
- The watch must be unworn, undamaged and in its original condition, with all packaging, tags and accessories.
- Items that show wear, scratches, resizing or damage not caused by a defect can't be accepted.
How to start a return
- Email tenesre.support@gmail.com with your order number and the reason for the return.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first — returns sent without approval can't be processed.
- Pack the watch securely and send it with a tracked service. Keep your tracking number.
Return shipping
Return shipping is paid by the customer, except when the item arrived faulty, damaged or wasn't what you ordered — in that case we cover it.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show it.
Faulty, damaged or wrong items
If your watch arrives damaged, faulty or isn't what you ordered, email us within 7 days of delivery with your order number and photos, and we'll arrange a replacement or full refund.
EU customers
This policy is in addition to your legal right to withdraw from an online purchase within 14 days of delivery without giving a reason.